Returns & Refunds
Due to quality and freshness standards, we are unable to accept returns or exchanges on olive oil products. All other eligible products may be returned or exchanged within 14 days of confirmed delivery. Additional shipping for returns/exchanges will be at the customer’s expense.
To request a return or exchange, please call us at (615) 771-9595 and ask to speak with a manager. Please have your order number available. All returns must be authorized in advance and in their original packaging and resaleable condition.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days, and we’ll be happy to make it right with a replacement, store credit, or refund, as appropriate.
For shipping damage, you must save all packaging and take photos of both the damaged shipping box and the damaged items. These are required for us to fulfill your shipping insurance claim.
If an item is missing from your shipment and the cost to reship it exceeds the value of the item, we may issue a refund or store credit, or arrange to include the item with your next order.
Shipping charges are non-refundable unless the item was damaged or defective, or the issue was due to an error by Olivia Olive Oil.
A Note About Olive Oil & Cold Weather
Olive oil may become cloudy or partially solidify when exposed to cold temperatures during shipping. This is completely natural and does not damage the oil. Simply allow the bottle to sit at room temperature for 1–2 days and it will gradually return to its normal clarity and consistency.
Thank you for supporting our small business. We truly appreciate you!